ARTICLES

How to Take Control of Your Annual Warranty Labor Rate Increases

by Joe Jankowski   |   August 1, 2018

Preparing your warranty labor rate increase submission is one of the most critical times of the year for dealerships. But unless you have the date marked off on your calendar; a comprehensive understanding of both complex state laws and manufacturer rules; and enough supporting materials that clearly demonstrate you are submitting for the optimal reimbursement […]

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There’s No Secret to Earning More from Retail Warranty Reimbursement

by Joe Jankowski   |   May 1, 2018

    For decades, the relationship between car dealers and manufacturers has had its challenges. From the perception of the dealer, the manufacturer continually attempts to “cost-shift,” lowering their expenses and increasing the dealers’ expenses. Over the years, many states have passed franchise protection laws in order to balance the unequal bargaining power that exists […]

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Retail Reimbursement For Warranty Parts — What Are You Waiting For?

by Joe Jankowski   |   February 15, 2018

When I was running dealerships for over 22 years, I recall looking through every nook and cranny for opportunities to drive additional profits. Of course, there are very few things you can do in our industry to generate revenue, without an investment in facilities, people, marketing, inventory, etc… Also, most of these opportunities entailed additional […]

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Retail Warranty Reimbursement: A Roadmap to Success

by Joe Jankowski   |   March 15, 2017

Forty states now have legislation requiring manufacturers to reimburse dealers at retail rates for both parts and labor performed in warranty service. Some laws are stronger than others, and no two states have identical statutes. None of these laws are self-effectuating, meaning the law itself does not entitle the dealer to retail reimbursement; you must […]

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Annual Warranty Rate Increase – I’ve Got That Handled

by Joe Jankowski   |   June 13, 2016

As a dealer, you should ask yourself three basic questions in regards to your annual warranty rate increase: 1. Do I have my annual warranty rate anniversary date recorded, and do I have a process in place to make adjustments prior to it in case I don’t have adequate data to support an increase? 2. […]

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An Assault on Retail Warranty Reimbursement?

by Joe Jankowski   |   March 10, 2016

Opening Remarks To begin with, the opening remarks of the chairwoman of the Federal Trade Commission, Edith Ramirez, set the tone for the sessions to follow by discussing the FTC’s involvement in the earliest days of the domestic auto industry. She discussed a major report of more than 1,000 pages produced for Congress in 1939 […]

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Retail Warranty Reimbursement: Leveling the Playing Field

by Joe Jankowski   |   October 3, 2015

The factory-dealer relationship is anything but a level playing field, and unfortunately the behaviors of some manufacturers have necessitated state laws to protect dealers. These franchise laws cover a myriad of issues, but one that is critical to your bottom line exists in 40 states, with more on the way. For years, most dealers have […]

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